Frequently Asked Questions
Find answers to common questions about Book Reborn’s services and mission.
General Questions
How does Book Reborn work?
Book Reborn is a circular economy platform that collects, refurbishes, and redistributes textbooks to make education more affordable and sustainable. Students can rent or receive free textbooks, while donors and sellers contribute unused books to the system.
Who can use Book Reborn?
The platform is designed for students, parents, and donors. Students and parents can rent or receive books, while donors and sellers can contribute books they no longer need.
Where is Book Reborn available?
We currently operate in Ghana, with plans to expand to more regions in the future.
Renting Books
How do I rent a book?
• Browse the catalog for the books you need.
• Add them to your cart and complete the deposit payment.
• We’ll ship the books to your home or school.
What is the rental deposit, and is it refundable?
The rental deposit is a small fee paid upfront to rent books. It is partially or fully refundable when the books are returned in good condition.
What happens if I return a damaged book?
If a book is returned damaged, a portion of your deposit may be withheld to cover refurbishment costs.
Can I extend my rental period?
Yes, you can request an extension through your account dashboard. Additional fees may apply.
How do I know when my book rental is due?
You will receive reminders via email or SMS, and the due date will be visible in your account dashboard.
Social Responsibility Program
How do needy students qualify for free textbooks?
Needy students can apply through our social responsibility program by providing proof of financial need, such as school records or letters from guardians.
Can I support the social responsibility program?
Yes! By renting books, donating books, or contributing funds, you directly support needy students and help expand access to education.
Donating Books
How do I donate books?
- Log in to your account and select the “Donate a Book” option.
- Provide details about the books you wish to donate.
- Drop them off at a collection center or schedule a pickup.
What types of books can I donate?
We accept high school textbooks in good condition. The books should be clean, legible, and free of significant damage.
What happens to the books I donate?
Donated books are refurbished, added to our inventory, and rented or distributed to students in need.
Can I track my donations?
Yes, you can log in to your account to see how your books are being used and track any rewards earned.
Selling Books
How do I sell my books?
- Submit information about your books through the “Sell Your Books” option.
- Send the books to us for inspection.
- Receive an offer, and if you accept, we’ll process your payment.
How is the price for my books determined?
The price is based on the condition, demand, and subject of the book. You will receive an offer after our team inspects your books.
What payment methods are available for selling books?
We offer payments via mobile money, bank transfers, or other local payment systems.
Shipping & Delivery
How are books delivered?
Books are shipped directly to your home or school using local courier services. You’ll receive a tracking number for updates.
How much does shipping cost?
Shipping fees vary depending on your location. You’ll see the cost at checkout.
Can I return books via courier?
Yes, you can schedule a return pickup through your account dashboard or drop the books off at a designated center.
What if my books don’t arrive on time?
Contact our support team, and we’ll work with our courier partners to resolve the issue.
Payments & Refunds
How do I pay for rentals or purchases?
You can pay using local payment platforms like Flutterwave or Paystack, mobile money, or bank transfers.
How long does it take to get a refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned books.
Can I use my refund for future rentals?
Yes, refunds can be credited to your account balance for future rentals or purchases.
Environmental Impact
How does Book Reborn contribute to the environment?
By reusing textbooks, we reduce waste, save trees, and lower carbon emissions. Our circular economy model keeps books in use and out of landfills.
How can I support the environmental mission?
You can rent, donate, or sell your books to keep them in circulation and promote sustainability
Technical Questions
Is there a mobile app for Book Reborn?
We’re working on a Progressive Web App (PWA) for mobile users. In the meantime, the platform is fully optimized for mobile browsers.
What should I do if I encounter technical issues?
Contact our support team through the “Help” page or email support@bookreborn.com
Contact Us
How can I get in touch with Book Reborn?
Email: hello@bookreborn.com
Phone: +233 (0) 123-456-789
Where can I find updates about Book Reborn?
Follow us on social media or subscribe to our newsletter for the latest news and updates.
General Questions
How does Book Reborn work?
Book Reborn is a circular economy platform that collects, refurbishes, and redistributes textbooks to make education more affordable and sustainable. Students can rent or receive free textbooks, while donors and sellers contribute unused books to the system.
Who can use Book Reborn?
The platform is designed for students, parents, and donors. Students and parents can rent or receive books, while donors and sellers can contribute books they no longer need.
Where is Book Reborn available?
We currently operate in Ghana, with plans to expand to more regions in the future.
Renting Books
How do I rent a book?
• Browse the catalog for the books you need.
• Add them to your cart and complete the deposit payment.
• We’ll ship the books to your home or school.
What is the rental deposit, and is it refundable?
The rental deposit is a small fee paid upfront to rent books. It is partially or fully refundable when the books are returned in good condition.
What happens if I return a damaged book?
If a book is returned damaged, a portion of your deposit may be withheld to cover refurbishment costs.
Can I extend my rental period?
Yes, you can request an extension through your account dashboard. Additional fees may apply.
How do I know when my book rental is due?
You will receive reminders via email or SMS, and the due date will be visible in your account dashboard.
Social Responsibility Program
How do needy students qualify for free textbooks?
Needy students can apply through our social responsibility program by providing proof of financial need, such as school records or letters from guardians.
Can I support the social responsibility program?
Yes! By renting books, donating books, or contributing funds, you directly support needy students and help expand access to education.
Donating Books
How do I donate books?
- Log in to your account and select the “Donate a Book” option.
- Provide details about the books you wish to donate.
- Drop them off at a collection center or schedule a pickup.
What types of books can I donate?
We accept high school textbooks in good condition. The books should be clean, legible, and free of significant damage.
What happens to the books I donate?
Donated books are refurbished, added to our inventory, and rented or distributed to students in need.
Can I track my donations?
Yes, you can log in to your account to see how your books are being used and track any rewards earned.
Selling Books
How do I sell my books?
- Submit information about your books through the “Sell Your Books” option.
- Send the books to us for inspection.
- Receive an offer, and if you accept, we’ll process your payment.
How is the price for my books determined?
The price is based on the condition, demand, and subject of the book. You will receive an offer after our team inspects your books.
What payment methods are available for selling books?
We offer payments via mobile money, bank transfers, or other local payment systems.
Shipping and Delivery
How are books delivered?
Books are shipped directly to your home or school using local courier services. You’ll receive a tracking number for updates.
How much does shipping cost?
Shipping fees vary depending on your location. You’ll see the cost at checkout.
Can I return books via courier?
Yes, you can schedule a return pickup through your account dashboard or drop the books off at a designated center.
What if my books don’t arrive on time?
Contact our support team, and we’ll work with our courier partners to resolve the issue.
Payments and Refunds
How do I pay for rentals or purchases?
You can pay using local payment platforms like Flutterwave or Paystack, mobile money, or bank transfers.
How long does it take to get a refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned books.
Can I use my refund for future rentals?
Yes, refunds can be credited to your account balance for future rentals or purchases.
Environmental Impact
How does Book Reborn contribute to the environment?
By reusing textbooks, we reduce waste, save trees, and lower carbon emissions. Our circular economy model keeps books in use and out of landfills.
How can I support the environmental mission?
You can rent, donate, or sell your books to keep them in circulation and promote sustainability
Technical Questions
Is there a mobile app for Book Reborn?
We’re working on a Progressive Web App (PWA) for mobile users. In the meantime, the platform is fully optimized for mobile browsers.
What should I do if I encounter technical issues?
Contact our support team through the “Help” page or email support@bookreborn.com
Contact Us
How can I get in touch with Book Reborn?
Email: hello@bookreborn.com
Phone: +233 (0) 123-456-789
Where can I find updates about Book Reborn?
Follow us on social media or subscribe to our newsletter for the latest news and updates.
